SURFboard
®
SBG6400
Wireless Cable Modem Gateway
© 2014 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means
without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of
ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document
to refer to either the entities claiming the marks and the names of their products. ARRIS
disclaims proprietary interest in the marks and names of others.
All other product or service names are the property of their respective owners. No part
of the contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
596110-001-b 09/2014
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Label
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BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call
ARRIS Technical Support for assistance: 1-877-466-8646
The gateway label is located on the bottom of
your SBG6400.
To receive high-speed Internet service, your
service provider may request the Media Access
Control (MAC) address (see HFC MAC ID) and
serial number (see S/N) listed on the gateway
label.
IMPORTANT! During the installation or gateway
activation, you may have to contact your service
provider for assistance. To save time, make sure you
have the Gateway model name (SBG6400), HFC
MAC ID, and Serial Number (S/N) located on the
gateway label on the bottom of your SBG6400.
In the Box
SBG6400 Wireless
Cable Modem
Gateway
Power Supply
Ethernet Cable
Software License &
Warranty Card
Quick Start Guide
What You Should Know
The SBG6400 is a combination wireless cable modem
and router that uses DOCSIS 3.0 technology to provide
wireless high-speed Internet access to the wireless
devices on your home network. The SBG6400 connects
to the existing coaxial cable connection in your home
and does not require any new wiring.
This quick start guide will help you install the SBG6400
and set up a secure wireless network connection.
To customize your wireless network connection and
other advanced gateway settings, see the SURFboard
SBG6400 User Guide for more information. It is
available online at the ARRIS Support website:
www.arrisi.com/consumer.
FAQs and additional product documentation are also
available on the ARRIS Support website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
SSID #4:
Wi-Fi Security Key #4:
Additional SSID:
Add’l Wi-Fi Security Key:
You may need the following gateway label information to activate
your gateway and set up a wireless network connection:
• Model - Gateway model name
• SSID - Default name of your wireless network. Recommended
that you change the network name or add additional wireless
networks.
• WI-FI SECURITY KEY - Needed to access a wireless network
using a secure gateway. Recommended that you change the
network name which is needed to add additional wireless
devices to your wireless network.
• S/N - Gateway serial number. Your service provider may require
this number to activate your gateway.
• HFC MAC ID - Your service provider may require the Media
Access Control (MAC) number to activate your gateway.
Gateway Label
Quick Start Guide
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